Please help! You mentioned in your review of lastminute.com that you were able to contact them via telephone about the problems you experienced. I live in the usa and was tmporarily living in switzerland this summer when I used the lastminute services to book some plane tickets. After reciving the tickets I got an email that said there was a cancellation and listed the new flight arrangements. These were not satisfactory and I responded as instructed to the email. I then heard nothing. After several weeks I contacted them by the telephone number listed on the email. It was no longer in service but had a recording with the new phone number. I called and spoke with someone named rowena in customer services and she instructed me to send the tickets back to them with a note that I was requesting a refund. She assured me several times that I would deffinately recieve the refund but it would likely take 3 months to process. I agreed and again did as instructed. It has now been 4 months, the numbers I have tried to call are not working. There are no numbers on the website and when I have tried to contact customer services via the online email form, I never recieve a responce. Lastminute. com has essentially stollen $550.00 from me and I do not know how to get it back. I have emailed every single person and email address listed on their website. The human resources person wrote back that she couldnt help but passed along my inquiry. I need a contact phone number and any advice relating to the british legal system-consumer protection agency/ advocate group, for lodging a coplaint etc. PLEASE HELP
holleethornton 20.01.2003 18:22
Monday, 9 May 2011
Lastminute have done BOTH of their old tricks
yep -lastminute have just done BOTH of their old tricks to me (keeping my money without paying the Airline for my ticket AND charging me twice). So I have a ruined trip and more than £800 building up interest on my credit card. Words simply cannot describe how bad their customer service is. Having done some research (watchdog, which.net and other sites like this) it seems they will ONLY ever refund money when legal proceedings are instigated - even in completely cut and dry cases like mine.
StephenBargewell 25.07.2003 19:58
StephenBargewell 25.07.2003 19:58
Lastminute Scam in french
Voila, j'ai besoin d'aide semble t'il car ayant annulé le 11 Janvier 2011 un voyage prévu du 15 Mars au 23 Mars 2011 à l'ille Maurice pour deux personnes pour un montant total de 2078 euros, voyage commandé le 08/01/2011 sur le site lastminute.com. détail de la prestation : 1478 euros de séjour, 8 euros de taxe de solidarité et 592 euros de taxe "obligatoires (23 Jan, 2011)
Sunday, 6 February 2011
Lastminute.com - it will lie and lie again
The Company will lie, provide inaccurate information and will try to absolve themselves of all blame.
They will not contact you back. They will not try to rectify faults. They will deliberately mislead you, They will deliberately produce misleading advertisements. They will lie and lie again, usually in the face of overwhelming evidence. by lastresort.com - written on 13/12/10
They will not contact you back. They will not try to rectify faults. They will deliberately mislead you, They will deliberately produce misleading advertisements. They will lie and lie again, usually in the face of overwhelming evidence. by lastresort.com - written on 13/12/10
Lastminute.com - it should be shut down
I have been so disgusted by a service like lastminute.com.au. They double charged our credit card eight thousand dollars, leaving us financially destitute for over a week.
When they refunded the money, after numerous phone calls, they refused to take any responsibility for what occured. The supervisor of the head office on York St was the most unhelpful person in that business. She was rude and lied to us about the money several times.
She refused to reimburse us, until finally after a staggering 42 phone calls; she told us to "f•ck off" and that she won't compensate us. I will never deal with Lastminute.com.au again. Never has booking a ticket caused my family so much trouble. They should be shut down. Adrian_Bruno, March 25, 2010
When they refunded the money, after numerous phone calls, they refused to take any responsibility for what occured. The supervisor of the head office on York St was the most unhelpful person in that business. She was rude and lied to us about the money several times.
She refused to reimburse us, until finally after a staggering 42 phone calls; she told us to "f•ck off" and that she won't compensate us. I will never deal with Lastminute.com.au again. Never has booking a ticket caused my family so much trouble. They should be shut down. Adrian_Bruno, March 25, 2010
They take your money and don't book you on your flight
I found the site very easy to use and paid with my switch card. The whole process took less than five minutes to find the cheapest flights with British airways and to get verification of payment and booking.
All very well until we got to Belfast City Airport to find that we where not booked unto our flight. The girl at the British Airways customer services desk was extremely helpful and phoned last minute.com for us.
Eventually after holding for 20 minutes and missing our flights she got through to someone who could not trace our booking even though we had the booking reference number. She was then put on hold until he got a supervisor, who then tried to tell her that the money had not been debited from our account. She was able to tell him that this was not the case as I luckily had my bank statement showing the debit of £127.00 and also she could see the authorisation number on her computor screen. veramck
*&^%$!: some very interesting and important reviews on lastminute.com are been removed from this site! What's on?!
All very well until we got to Belfast City Airport to find that we where not booked unto our flight. The girl at the British Airways customer services desk was extremely helpful and phoned last minute.com for us.
Eventually after holding for 20 minutes and missing our flights she got through to someone who could not trace our booking even though we had the booking reference number. She was then put on hold until he got a supervisor, who then tried to tell her that the money had not been debited from our account. She was able to tell him that this was not the case as I luckily had my bank statement showing the debit of £127.00 and also she could see the authorisation number on her computor screen. veramck
*&^%$!: some very interesting and important reviews on lastminute.com are been removed from this site! What's on?!
Subscribe to:
Posts (Atom)