Lastminute.com has stollen $550.00 from me

Please help! You mentioned in your review of lastminute.com that you were able to contact them via telephone about the problems you experienced. I live in the usa and was tmporarily living in switzerland this summer when I used the lastminute services to book some plane tickets. After reciving the tickets I got an email that said there was a cancellation and listed the new flight arrangements. These were not satisfactory and I responded as instructed to the email. I then heard nothing. After several weeks I contacted them by the telephone number listed on the email. It was no longer in service but had a recording with the new phone number. I called and spoke with someone named rowena in customer services and she instructed me to send the tickets back to them with a note that I was requesting a refund. She assured me several times that I would deffinately recieve the refund but it would likely take 3 months to process. I agreed and again did as instructed. It has now been 4 months, the numbers I have tried to call are not working. There are no numbers on the website and when I have tried to contact customer services via the online email form, I never recieve a responce. Lastminute. com has essentially stollen $550.00 from me and I do not know how to get it back. I have emailed every single person and email address listed on their website. The human resources person wrote back that she couldnt help but passed along my inquiry. I need a contact phone number and any advice relating to the british legal system-consumer protection agency/ advocate group, for lodging a coplaint etc. PLEASE HELP

holleethornton 20.01.2003 18:22

Lastminute have done BOTH of their old tricks

yep -lastminute have just done BOTH of their old tricks to me (keeping my money without paying the Airline for my ticket AND charging me twice). So I have a ruined trip and more than £800 building up interest on my credit card. Words simply cannot describe how bad their customer service is. Having done some research (watchdog, which.net and other sites like this) it seems they will ONLY ever refund money when legal proceedings are instigated - even in completely cut and dry cases like mine.

StephenBargewell 25.07.2003 19:58

CUIDADO CON LASTMINUTE.COM

WEB TIMADORA Y VERGONZOSA (May 03, 2010)

Lastminute Scam in french

Voila, j'ai besoin d'aide semble t'il car ayant annulé le 11 Janvier 2011 un voyage prévu du 15 Mars au 23 Mars 2011 à l'ille Maurice pour deux personnes pour un montant total de 2078 euros, voyage commandé le 08/01/2011 sur le site lastminute.com. détail de la prestation : 1478 euros de séjour, 8 euros de taxe de solidarité et 592 euros de taxe "obligatoires (23 Jan, 2011)